AGB Terms and Conditions
§ 1 SCOPE OF APPLICATION
1.1 These General Terms and Conditions govern the relationship between CATEBO GMBH and the internet user. The masculine form "customer" used hereafter naturally applies to both female and male customers.
1.2 The shipment or delivery of an order to the customer implies their acceptance of these General Terms and Conditions. Any other provisions or conditions are excluded. The customer declares to CATEBO GMBH that they possess the legal capacity required by these General Terms and Conditions. They guarantee that all provided information is correct.
1.3 Registration on the online store website www.tropicalzone.ch is reserved for individuals who are legally capable of entering into contracts. The required registration data must be complete and truthful. Each customer is responsible for keeping their data up to date.
§ 2 PRODUCTS
2.1 The products for sale are described on the website www.tropicalzone.ch. The information and product descriptions are for informational purposes only and are not contractually binding. The images on the website serve as illustrations and are not part of the contractual terms. CATEBO GMBH disclaims any liability for errors or omissions related to images or descriptions in its online shop.
2.2 The sold goods are of flawless quality. Only the manufacturer's warranty applies to the products.
§ 3 PRICES
3.1 The prices listed on www.tropicalzone.ch are in Swiss francs, excluding VAT and shipping costs.
3.2 CATEBO GMBH reserves the right to change its prices at any time. However, the prices charged will always be those valid at the time the order is placed. These prices are listed in the order confirmation sent to the customer.
3.3 Discounts from special offers on www.tropicalzone.ch are deducted directly from the invoice amount. Discounts and special offers apply only to future invoices. Credits are valid for a maximum of twelve months from issuance and expire without compensation or prior notice.
3.4 Special offers are valid only as long as they are visible on www.tropicalzone.ch and are subject to stock availability.
3.5 CATEBO GMBH reserves the right to change its prices and terms at any time without prior notice.
3.6 CATEBO GMBH cannot be held liable for pricing errors caused by program malfunctions. If an incorrect price is displayed, CATEBO GMBH reserves the right to cancel an order where the amount does not match the usual product and/or shipping prices.
§ 4 ORDERING
4.1 An order becomes binding only after acceptance by CATEBO GMBH. The customer will receive an order confirmation via email.
4.2 Under exceptional circumstances, such as insolvency or incorrect information, CATEBO GMBH reserves the right to reject an order.
4.3 CATEBO GMBH cannot be held liable for program errors affecting an order. It reserves the right to cancel an order if the total amount does not match the usual product and/or shipping prices.
§ 5 PAYMENT
5.1 Customers may pay via credit card (EuroCard/MasterCard or Visa), bank transfer, or Postfinance (Postcard or E-Finance account). These payment methods are valid only for orders placed from Switzerland.
5.2 For new customers or outstanding payments, CATEBO GMBH reserves the right to require prepayment.
§ 6 SECURE PAYMENT AND DATA PROTECTION
6.1 All payments are secured. Payment details are encrypted (HTTPS) and securely transmitted to Postfinance/Aduno SA.
6.2 The processing of customer data by CATEBO GMBH follows applicable legislation, particularly the Data Protection Act. Data is handled confidentially and securely.
6.3 CATEBO GMBH only collects and stores data necessary for the proper execution of its services and billing. Stored data allows customers to make future purchases and ensures smooth transactions. Data will not be shared with third parties.
§ 7 DELIVERY
7.1 Shipping and delivery are limited to Switzerland. Products are sent to the delivery address provided during the ordering process. By placing an order, the customer confirms that they have read and accepted the General Terms and Conditions.
7.2 Deliveries are carried out by Swiss Post, our in-house delivery service, or other carriers. Generally, products are in stock and delivered within 3 to 8 days. If a product is unavailable, the customer will be notified by email.
7.3 No deliveries are made on Sundays or Swiss public holidays.
7.4 The delivery times provided by CATEBO GMBH are estimates. Delays do not entitle the customer to cancel the order, claim damages, or demand penalties.
7.5 Once the package has been handed over to Swiss Post, CATEBO GMBH is not responsible for theft or loss. If the security of the mailbox is questionable, the customer should request shipping with a signature. Once the goods are delivered or deposited at the customer's residence, the risk (including theft, damage by third parties, or weather-related damage) transfers to the customer.
7.6 Whenever possible, delivery notes and invoices are sent by email.
§ 8 PACKAGING
8.1 The customer is responsible for disposing of glass bottles (with or without deposit), cardboard, and packaging materials.
§ 9 SHIPPING COSTS
9.1 Shipping and delivery costs are the customer’s responsibility. They are displayed in the "shopping cart" section and calculated based on the package weight.
9.2 In Switzerland, shipping costs are calculated based on the weight of the purchased products and the required packaging per order.
9.3 If certain products are unavailable at the time of delivery, they will neither be shipped later nor replaced. Only the delivered items will be invoiced, as listed on the final invoice. Customers are not entitled to compensation or refunds for missing products.
§ 10 OWNERSHIP
10.1 The goods remain the property of CATEBO GMBH until the invoice is paid in full.
§ 11 RETURNS
11.1 It is the customer's responsibility to inspect the goods upon receipt. If the goods arrive in poor condition, CATEBO GMBH will handle the case only if the customer submits photo evidence of the damaged goods with an explanation via email within 48 hours.
11.2 If the customer places an incorrect order, returns and refunds are not accepted.
§ 12 APPLICABLE LAW AND JURISDICTION
12.1 These General Terms and Conditions and the contracts arising from them are subject to Swiss law.
12.2 The place of jurisdiction for disputes is the registered office of CATEBO GMBH, Herzogstrasse 16, 3014 Bern, Switzerland. Email: info@tropicalzone.ch
§ 13 AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
13.1 CATEBO GMBH may amend these General Terms and Conditions at any time.
13.2 Customers are responsible for regularly reviewing these terms and conditions for updates.
13.3 The General Terms and Conditions are available in German and French. In case of contradictions or ambiguities, the German version shall prevail.